![]() ![]() Utilizing AI, OmniQM allows for detailed analyses and analytics of every interaction, ensuring remarkable customer experiences with every interaction. OmniQM is Bright Pattern’s quality assurance system. Bright Pattern is the right call center software for call center tools and call center solutions to power outbound dialing. Through Bright Pattern’s channel support, allow customers to connect back on any channel.Īllow agents to seamlessly go through a list of phone numbers as part of an outbound campaign and power an efficient, yet effective outbound call center. Skip disconnected phone numbers and leave voicemail on unanswered calls, meaning there is less time wasted for agents. Utilize different dialing options in Bright Pattern’s platform, like auto dialers, automatic dialer, power dialer, progressive dialers, preview dialer, and more to go through a list of phone numbers quickly and power outbound customer communications. Support outbound campaigns and dail through a list of phone numbers quickly with Bright Pattern’s dialing options, dialer capabilities, and outbound dialing infrastructure. Power a full customer experience with customizable features through just a browser.īright Pattern’s cloud call center technology can support seamless outbound dialing for outbound campaigns. This includes powerful IVRs, autodialer, predictive dialing capabilities, and communications on all channels like voice, SMS, social media, web chat, MMS, chatbot, voicemail, text, smart phones, and mobile applications. Make the overall cloud contact center experience better for call center reps, callers, and supervisors.Ī cloud call center solution and cloud contact center software can give your contact center access to powerful technology. Bring in your own phone provider and utilize CTI integrations so that the phone support is the same, but the technology is better. ![]() Utilize computer telephony integration, or CTI, to transform your CX into a cloud call center. ![]() Even though Bright Pattern is a cloud contact center software, Bright Pattern can integrate with your business phone system to support your customer support team. This means a cloud call center solution can allow your outbound call center or inbound call center to handle incoming calls and outbound calls, while being able to use other channels of communication, with more cost-effectiveness compared to legacy systems. All call center technology and office technology needed to build strong customer relationships and a seamless customer experience are accessible through cloud call center software on a single interface. Bright Pattern’s cloud call center solution utilizes the power of our cloud, cloud technology, and omnichannel interactions to power your customer experience and provide exceptional customer experiences. ![]()
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